Our sole focus is to help our clients
translate the cognitive diversity of human resources to growth
The variation of mental frameworks people use to solve problems.
Organizations that create a diverse & inclusive environment to leverage the cognitive diversity of human resources to growth.
The World of Work Today
Diverse Customer Bases
Why Diversity-Smart Organizations are Smarter
Diversity-Smart Learning & Development for
as likely to meet or
exceed financial targets
as likely to be
more likely to be
innovative and agile
more likely to achieve
better business outcomes
*Culmination of Deloitte's work involving more than 50 organizations around the world.
Learning & Development
Diversity-Smart Learning & Development is the Behavioural Skill Company's proprietary training methodology to equip leaders and teams with the knowledge skills to leverage cognitive diversity of human resources to business excellence.
Diversity-Smart Learning & Development Solutions
Leaders face many challenges today. The organizations they lead are no more some homogenous groups of people. Workforces today are both culturally and cognitively diverse individuals. Markets are culturally diverse customers situated locally and globally. To enable their organizations master and thrive in the new context leaders need the knowledge, strategies, and skills to cultivate and leverage the diversity of thinking to business excellence. A series of three leadership programs offered by Behavioural Skills Company are well-known in the industry to help leaders reinvent their leadership game.
Communication for Diversity-Smart Leaders
Body Language for Diversity-Smart Leaders
In a world of disruptive digital business models, flattened organizations, and augmented workforces, there's an ongoing shift to team-based work practices. Combined with this is a diversity revolution characterizing the ecosystems of organizations today. A large body of research reveals that non-homogenous teams, capable of diversity of thinking, are simply smarter. They focus more on facts, process facts more carefully, and therefore are more innovative. The innovative credentials of diverse teams, however, face the challenges of cultural silos and increased potential of conflict. Diversity-Smart Teams is a series of three programs to equip teams with the knowledge and skills and strategies and tools to translate the diversity of perspectives to business excellence.
Leveraging Diversity for Critical Thinking and Decision-making
High-Performance Diversity-Smart Teams
Diversity-Smart Conflict Management
Diversity-Smart Customer Contact
Today's markets are people with diverse cultural backgrounds situated locally or internationally. They force organizations to move beyond traditional conceptualizations of customer contact. Effective customer contact may be many things. Everyone agrees on one thing though. Treat the customers with dignity and respect. The norms of dignity and respect vary across cultures, however. What is respectful in one culture may not be the case in another. Therefore, one size fits all mentality works no more. Diversity-Smart Customer Contact is a series of two programs for sales, marketing, and customer service professionals about the knowledge and skills to create customer experience for people not like you. The programs are designed to reinforce the idea recognizing the importance of customer diversity, relating to the customers better by seeking put culture specific information, and actively reorganizing communication patterns.
Diversity-Smart Customer Contact
Diversity-Smart Adaptive Selling Skills
Diversity-Smart Insurance Broker
The most-recommended training certification for insurance brokers to learn the top in demand skills to attract and retain customers from diverse cultural backgrounds