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Behavioural Skills Company 2019  ©

Our  sole focus is to help our clients

translate the cognitive diversity of human resources to growth

Cognitive
Diversity

is the variation of mental frameworks people use to solve problems. 

Diversity-Smart
Organizations

leverage the cognitive diversity of human resources to growth.

The Business Case of Diversity-Smart Organizations

 The World of Business Today

Diverse Workforces
Diverse Customer Bases
Disruptive Digital 
Business Models 
Team-Based
Work Practices
Flattened
Hierarchies

Why Diversity-Smart Organizations are Smarter*

2x
as likely to meet or
exceed financial targets
3x
as likely to be
high-performing
6x
more likely to be
innovative and agile
8x
more likely to achieve
better business outcomes
*Culmination of Deloitte's work involving more than 50 organizations around the world.
Diversity-Smart Learning & Development for Diversity-Smart Organizations

Diversity-Smart

Learning & Development

Diversity-Smart Learning & Development is the Behavioural Skill Company's proprietary training  methodology to equip leaders and teams with the knowledge skills to leverage cognitive diversity of human resources to business excellence.  

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Diversity-Smart Learning & Development Solutions

Diversity-Smart Leaders

Leaders face many challenges today. The organizations they lead are no more some homogenous groups of people. Workforces today are both culturally and cognitively diverse individuals. Markets are culturally diverse customers situated locally and globally. To enable their organizations master and thrive in the new context leaders need the knowledge, strategies, and skills to cultivate and leverage the diversity of thinking to business excellence. A series of three leadership programs offered by Behavioural Skills Company are well-known in the industry to help leaders reinvent their leadership game.    

  • Diversity-Smart Leadership

  • Communication for Diversity-Smart Leaders

  • Body Language for Diversity-Smart Leaders

 

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Diversity-Smart Teams

In a world of disruptive digital business models, flattened organizations, and augmented workforces, there's an ongoing shift to team-based work practices. Combined with this is a diversity revolution characterizing the ecosystems of organizations today. A large body of research reveals that non-homogenous teams, capable of diversity of thinking, are simply smarter. They focus more on facts, process facts more carefully, and therefore are more innovative. The innovative credentials of diverse teams, however, face the challenges of cultural silos and increased potential of conflict. Diversity-Smart Teams is a series of three programs to equip teams with the knowledge and skills and strategies and tools to translate the diversity of perspectives to business excellence. 

  • Leveraging Diversity for Critical Thinking and Decision-making
  • High-Performance Diversity-Smart Teams
  • Diversity-Smart Conflict Management
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Diversity-Smart Customer Contact

Today's markets are people with diverse cultural backgrounds situated locally or internationally. They force organizations to move beyond traditional conceptualizations of customer contact. Effective customer contact may be many things. Everyone agrees on one thing though. Treat the customers with dignity and respect. The norms of dignity and respect vary across cultures, however. What is respectful in one culture may not be the case in another. Therefore, one size fits all mentality works no more. Diversity-Smart Customer Contact is a series of two programs for sales, marketing, and customer service professionals about the knowledge and skills to create customer experience for people not like you. The programs are designed to reinforce the idea recognizing the importance of customer diversity, relating to the customers better by seeking put culture specific information, and actively reorganizing communication patterns.            

  • Diversity-Smart Customer Contact
  • Diversity-Smart Adaptive Selling Skills 
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Professional Certification

Diversity-Smart Insurance Broker

The most-recommended training certification for insurance brokers to learn the top in demand skills to attract and retain customers from diverse cultural backgrounds 

15 Hours

4 Modules

Assignment

Assessment 

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Blog

Our World of Work

Some of the organizations that have benefitted from the work of our consultants